Refund Policy
Last Updated: June 29, 2025
Thank you for shopping with Nelmart.
We value your satisfaction and aim to offer you a smooth shopping experience. If you're not entirely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy below.
Interpretation and Definitions
Interpretation
Words with capitalized initial letters have specific meanings defined under the conditions below. These definitions apply equally whether used in singular or plural.
Definitions
- Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to Nelmart.
- Goods refer to the items offered for sale on our Website.
- Orders refer to your request to purchase Goods from Us.
- Service refers to our Website.
- Website refers to Nelmart, accessible at https://nelgame.site.
- You means the individual or legal entity accessing or using the Service.
Order Cancellation Rights
You have the right to cancel your order within 14 days without providing a reason.
- The cancellation window begins on the day you receive the goods or when a third party designated by you (other than the courier) receives the goods.
- To cancel an order, please send a clear written notice via our Contact Page:
🔗 https://nelgame.site/contact
We will refund the full purchase amount within 14 days of receiving the returned goods. Refunds are issued to the original payment method with no extra processing fees.
Conditions for Returns
To be eligible for a return, please ensure the following:
- The return is initiated within 14 days of receipt.
- The item is unused, in original packaging, and in resellable condition.
The following items are non-returnable:
- Personalized or custom-made products
- Perishable goods or items with expiration dates
- Items unsealed after delivery due to hygiene reasons
- Goods that are inseparably mixed with other items after delivery
We reserve the right to decline returns that do not meet these criteria.
Note: Sale items are non-refundable unless required by law.
How to Return Goods
You are responsible for the cost and risk of returning the goods.
Return Address:
Nelmart Returns
33 Washington Square W
New York, NY 10011
United States
We recommend using a trackable and insured shipping method. We are not responsible for lost or damaged return items.
Gifts
If the item was marked as a gift and sent directly to you, you'll receive a gift credit once the return is received. The credit will be issued as a gift certificate via email.
If the gift was sent to the giver first, the refund will go to the original purchaser.
Need Help?
If you have any questions about this policy or require assistance with a return: